Process of Filing a General Insurance Claim

Insurance policies in India are classified in two broad categories — life and non-life plans. While the life insurance plans compensate the dependents in the event of an unfortunate demise of the policyholder, non-life plans provide compensation for various events. Hence, non-life policies are also known as general insurance plans.

General insurance policies include various insurance types that insure your health, motor vehicles, travels, and even businesses. A motor insurance plan is a mandatory requirement but health insurance is also a popular choice for the various benefits it provides.

All other types of general insurance plans can be bought on a voluntary basis to avoid financial losses. Any general insurance cover is bought to secure your finances and hence, its claims settlement process is an essential consideration to know beforehand. Further, any claims made with the insurer are only settled after the due process is complete. To ensure this process is convenient for all policyholders, insurance companies lay down a streamlined procedure. * Standard T&C Apply

Here is the standard insurance claim process for general insurance plans:

  • Informing the insurance company is the first step in any type of general insurance plan. At the beginning, you must intimate the insurance company of the damage or the event that has or will result in a financial loss.
  • The next step after informing the insurance company is to seek any information on formalities that need to be complied by way of documents or evidence regarding the insured event.
  • In case of delays in providing necessary requirements to the insurer, there can be a delay in processing your application.
  • Lastly, the insurance surveyor must report to the insurance company within a reasonable time frame, generally 30 days which then enables the insurer to process the claim accordingly.

Now that you have understood the broad procedure for general insurance plans, here is how to raise a claim for different types of general insurance plans.

  1. Motor Insurance

Depending on the type of policy, i.e., a cashless plan or reimbursement plan, the claim process differs.

For cashless policies, after informing the insurance company, you need to take your vehicle to a network garage. Here, the insurance surveyor will assess the damages to your vehicle and only after such an assessment report, any repairs can be carried out. Then, the insurance company settles the admissible cost of repairs with the network garage and any balance amount will be required to be paid for.

For reimbursement claims, you can take your vehicle to any service garage of your choice. Even for reimbursement plans, the damages need to be assessed by the surveyor within 48 hours of the accident. Here, you need to pay for the repairs first and then later claim a reimbursement from the insurance company. You also need to provide necessary repair bills for the claim to be sanctioned.

  1. Home Insurance

Knowing what is covered in a home insurance policy is essential. While the insurance cover can be purchased for building or even its contents, any damages to the property must be promptly reported to the insurer only after which the insurer surveys the damages and reimburses any losses.

* Standard T&C Apply

Insurance is the subject matter of solicitation. For more details on benefits, exclusions, limitations, terms and conditions, please read sales brochure/policy wording carefully before concluding a sale.